Delivery & Returns
At Eunic Collective, we want every piece to reach you as beautifully as it was made. Below, you'll find everything you need to know about how we ship, and how easy we make it if something isn't quite right.
Delivery
Where We Ship From
Eunic Collective is based in Georgia, USA, and every order is packed and shipped with care from our home state.
Processing Time
Orders are typically processed and shipped within 1-2 business days of purchase. During peak seasons or promotional periods, processing may take slightly longer; we'll always let you know if there's a delay.
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | Calculated at checkout |
| Expedited Shipping | 2-3 business days | Calculated at checkout |
International Shipping
We're proud to bring Eunic Collective to customers around the world. International orders typically arrive within 7-21 business days, depending on destination and customs processing. Shipping rates are calculated at checkout based on your location.
Please note: international customers are responsible for any customs duties, import taxes, or fees charged by their country. These are not included in your order total at checkout.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Delays
While we do everything we can to ensure timely delivery, Eunic Collective is not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances beyond our control.
Returns & Exchanges
We want you to love every piece you order. If something isn't right, we're here to help.
Return Window
We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, undamaged, and in their original condition with all tags attached.
How to Start a Return
- Email us at eunicapparel@hotmail.com with your order number and the item(s) you'd like to return.
- Our team will confirm your return and provide instructions on where to send your item.
- Once we receive and inspect your return, we'll process your refund.
Refunds
Approved refunds are processed within 5-7 business days of us receiving your return, back to your original payment method. Please note that your bank or card provider may take additional time to reflect the refund.
Exchanges
Need a different size or color? We're happy to help with an exchange, subject to availability. Follow the same process above and let us know what you'd like to exchange your item for.
Return Shipping Costs
Return shipping costs are the customer's responsibility, unless the item you received was damaged, defective, or incorrect — in which case, we'll cover the cost.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or exchanged unless faulty:
- Final sale or clearance items
- Earrings and other pierced accessories
- Items marked "non-returnable" on the product page
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at eunicapparel@hotmail.com with your order number and a photo of the item. We'll make it right as quickly as possible, at no extra cost to you.
Need Help?
Our team is always happy to help with any questions about your order, delivery, or return. Reach out to us at eunicapparel@hotmail.com, and we'll get back to you as soon as possible.