Refund policy

EUNIC COLLECTIVE

Return & Refund Policy

Effective Date: July 23, 2026

At Eunic Collective, we are committed to providing luxurious, high-quality fashion pieces that you will love. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns on eligible items within 14 days of the delivery date.

To qualify for a return, your item must:

  • Be unworn, unwashed, and unused.

  • Be in its original condition with all tags attached.

  • Be returned in its original packaging.

  • Include the original receipt or proof of purchase.

Items that do not meet these conditions may be declined.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Custom-made or made-to-order garments

  • Altered or personalized items

  • Gift cards

  • Sale, clearance, or promotional items marked "Final Sale"

  • Accessories, headwear, earrings, or other items designated as non-returnable for hygiene reasons

Exchanges

Need a different size?

We are happy to exchange eligible items for another size or color (subject to availability) if requested within 14 days of delivery.

If the requested item is unavailable, you may choose a store credit or refund if the item otherwise qualifies.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the item

  • Photos of the packaging (if applicable)

We will review your claim promptly and arrange a replacement or full refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.

  • The item is defective or damaged upon arrival.

  • The return is due to an error made by Eunic Collective.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it must follow our standard return procedure.

Store Credit

If preferred, customers may choose to receive store credit instead of a refund. Store credit does not expire and can be used toward any future purchase unless otherwise stated.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Eunic Collective
Email: support@euniccollective.com (replace with your customer service email)

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

Legal Notice

This Return & Refund Policy applies to purchases made through Eunic Collective's website and authorized sales channels. Eunic Collective reserves the right to refuse returns that do not comply with this policy.

As a business operating in Georgia, U.S., retailers generally may establish their own return and refund policies, provided those policies are clearly communicated and consistently honored.