Shipping policy

EUNIC COLLECTIVE

Shipping Policy

Effective Date: July 23, 2026

At Eunic Collective, we are committed to delivering your order safely and efficiently. Every order is carefully prepared to ensure your pieces arrive in excellent condition.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

  • During new collection launches, promotional events, or holiday periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping method.

From time to time, Eunic Collective may offer free shipping promotions. Any applicable shipping offers will be clearly communicated on our website.

Estimated Delivery Times

United States

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days (where available)

International Shipping

Delivery times vary depending on the destination country and customs processing. Most international orders arrive within 7–21 business days after shipment.

Please note that these delivery estimates are not guaranteed.

International Orders

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT or GST

  • Brokerage or customs clearance fees

These charges are determined by the destination country's customs authority and are not included in the purchase price or shipping charges unless otherwise stated.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Eunic Collective is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update the address before your order is shipped.

Order Tracking

Once your order has been dispatched, you will receive an email with tracking information.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Delayed Deliveries

While we strive to meet all estimated delivery times, shipping delays may occasionally occur due to:

  • Severe weather

  • Carrier delays

  • Customs inspections

  • High shipping volumes

  • Events beyond our reasonable control

Eunic Collective is not liable for delays caused by shipping carriers or customs authorities.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If your package is lost during transit, please contact us promptly so we can assist you in filing a claim with the shipping carrier.

If your package is marked as delivered but cannot be located, we recommend:

  • Checking with household members or neighbors.

  • Looking around your delivery location.

  • Contacting the shipping carrier directly.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged item(s)

We will review your claim and work to resolve the issue as quickly as possible.

Pre-Orders

Items purchased as pre-orders will ship on or around the estimated shipping date displayed on the product page.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items become available unless otherwise noted.

Multiple Shipments

To expedite delivery, orders containing multiple items may occasionally be shipped in separate packages. If this occurs, you will receive tracking information for each shipment.

Contact Us

For questions regarding shipping or your order status, please contact us:

Eunic Collective

Email: support@euniccollective.com (Replace with your customer service email.)

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (Eastern Time)

Shipping Insurance

To provide added peace of mind, shipping insurance may be available at checkout for eligible orders.

If shipping insurance is selected, eligible claims for lost, stolen, or damaged packages during transit will be reviewed in accordance with the insurer's terms and conditions.

If shipping insurance is not purchased, Eunic Collective will make every reasonable effort to assist customers in working with the shipping carrier; however, we cannot guarantee reimbursement for packages that are lost, stolen after delivery, or damaged while in transit.

Local Pickup

Local pickup may be available for customers located in the Metro Atlanta, Georgia area.

If this option is available, it will appear during checkout.

Once your order is ready, you will receive an email with pickup instructions, including the pickup location, business hours, and any identification required at the time of pickup.

Orders selected for local pickup must be collected within 14 days of the pickup notification unless prior arrangements have been made. Orders not collected within this timeframe may be canceled, and any refund issued will be subject to applicable processing or restocking fees where permitted by law.

A government-issued photo ID and your order confirmation may be required to collect your order.

If another person will be picking up your order on your behalf, please notify us in advance by email and provide their full name.

Thank you for choosing Eunic Collective. We appreciate your trust and look forward to delivering timeless, elegant fashion that helps you look effortlessly refined.